LAST UPDATED: JULY 30, 2023

Welcome! The following are the terms of use (“Terms”) that govern your use of the Konnect'd Entertainment site and applications where this appears (collectively, the “Site”). Our Privacy Policy and any other policies, rules, or guidelines that may be applicable to particular offers or features on the Site are also incorporated into these Terms. By visiting or using the Site, you expressly agree to these Terms, as updated from time to time.

We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. The “Last Updated” date above will tell you when these Terms were last revised. By continuing to use this Site after that date, you agree to the changes.

The Site is not intended for children under 13, and no person under 13 may use it. We strongly encourage all parents and guardians to monitor their children's Internet use. If you use the Site, you affirm that you are at least 13 years old.

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CANCELLATION POLICY

 

Cancellation for an existing order made on wearekonnectd can only be done within 24 hours from when the order was initially placed. Within this grace period, please contact ticketing@konnectdent.com  with the email connected to your wearekonnectd account used to place your order.

Failure to contact ticketing@konnectdent.com within 24 hours of placing the order will make you ineligible for cancellation.

Once the order has been canceled, please wait 5-7 business days for the amount to be credited back to you and to appear in your statement. If you do not see the refund reflected in your account, please contact your bank.

Please keep in mind that if you purchased your tickets from a third party, the this policy does not apply to you. Possible third party websites could be AXS, Ticketmaster, Live Nation, or another site the Venue is using to sell tickets.

 

 

REFUNDS
 

ALL SALES ON WEAREKONNECTD.COM ARE FINAL.

Exceptions to this rule:

Cancellations requested within the 24-hour grace period: Refund requests made within 24 hours of purchase are eligible for a full refund.

Tour Cancellations: If a tour is canceled, refunds will be automatically issued to the original payment method used for the purchase. We cannot change the form of payment.

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CANCELED EVENT OR TOUR

If a tour or concert gets canceled, we’ll issue a full refund automatically to the original payment method used to make the purchase.

We will communicate all information about the refund process and status via email to ticket holders who purchased directly on WeAreKonnectd.com.
 

If you purchased tickets through an external vendor's ticketing platform, please contact that platform's customer support for your refund, as they will be responsible for issuing it.

We will communicate all information for postponed events and the refund process for canceled events to ticket holders.

 If you don't hear from us within 5 business days of event cancellation, please contact our customer support, as your email may be rejecting our emails. As a reminder, all information will also be posted through our social mediA.

 

 

POSTPONED/RESCHEDULED EVENT/TOUR

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If a tour or concert is postponed, all tickets will carry over to the new rescheduled dates. Tickets cannot be canceled at the time of the postponement announcement.

Once we have more information regarding the postponement, we will announce it via social media and send an email to ticket holders who purchased on WeAreKonnectd.com.

Once we announce the new tour or concert date(s), we will open a temporary refund window for fans who can no longer attend the new dates. After the refund window closes, refunds will no longer be offered, and your ticket will remain valid.

It is the fan's responsibility to stay informed about the refund window, deadlines, and other announcements. Missing this information does not allow for bypassing our policy. We provide multiple notifications through our website, tickets (online ticket, PDF, Apple Wallet), and social media to ensure you are informed of any updates regarding the tour.

 Konnect'd Entertainment is not liable and cannot assist you if you bought a ticket from a re-seller and the tour gets postponed or rescheduled. We have no way of helping you receive your money back in such cases.

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MISSED FAN ENGAGEMENTS

If you miss any Fan Engagements, you do not qualify for a refund. It is your responsibility as a ticket holder to check what is included with your ticket and be aware of the timeline.

The timeline for the concert day is released on our social media channels weeks before the start of the entire tour.

It is your responsibility to ensure you arrive in time to check in and line up for your fan engagements. Ample time is given to arrive, and staff members are available on-site to assist if needed.

As notified in the ticket description on all ticketing pages of WeAreKonnectd.com and in the FAQ (in addition to ticket PDFs if the ticket is bought directly on WeAreKonnectd.com), you must follow our social media platforms to stay updated about the show and tour. All information, including concert day schedules and immediate updates, will be posted across our social media pages. Failure to follow us on social media means you may miss important updates about the tour.

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CODE OF CONDUCT

You agree that you will comply with all applicable laws, rules, and regulations and that you will not:
Restrict or inhibit any other person from using the Site;
Use the Site for any unlawful purpose;
Express or imply that any statements you make are endorsed by us, without our prior written consent;
Impersonate any person or entity, whether actual or fictitious, including any employee or representative of our company;
Harvest or collect information about Site users;
Order a number of tickets for an event that exceeds the stated limit for that event.

OWNERSHIP OF CONTENT AND GRANT OF CONDITIONAL LICENSE

All of the content of this website (which includes without limitation all graphics, text, images, photographs, illustrations, and the design, selection and arrangement thereof) is protected by copyright and/or trademark and/or other proprietary intellectual property rights owned by or licensed to Konnect'd Entertainment .

We grant you a limited, conditional, no-cost, non-exclusive, non-transferable, non-sublicensable license to view this Site and its Content to purchase tickets as permitted by these Terms for non-commercial purposes only if, as a condition precedent, you agree that you will not:

Link to any portion of the Site other than the URL assigned to the home page of our site;

“Frame” or “mirror” any part of the Site;

Remove any copyright, trademark or other proprietary rights notices contained on the Site;

Use any automated software or computer system to search for, reserve, buy or otherwise obtain tickets, discount codes, promotional codes, vouchers, gift cards or any other items available on the Site, including sending information from your computer to another computer where such software or system is active;

Use the Site or the Content in an attempt to, or in conjunction with, any device, program or service designed to circumvent any technological measure that effectively controls access to, or the rights in, the Site and/or Content in any way including, without limitation, by manual or automatic device or process, for any purpose.

This license is expressly conditioned on your preexisting agreement to comply with, and your actual compliance with, each of the provisions described in this Ownership of Content and Grant of Conditional License section. This license exists only so long as you strictly comply with each of the provisions described in this section. Any use of the Site or Content by you or anyone acting on your behalf that does not strictly comply with each and every provision in this section exceeds the scope of the license granted to you herein, constitutes unauthorized reproduction, display, or creation of unauthorized derivative versions of the Site and Content, and infringes our copyrights, trademarks, patents and other rights in the Site and Content. You will not acquire any ownership rights by using the Site or the Content.

The registered and unregistered trademarks, logos and service marks displayed on the Site are owned by us or our licensors. You may not use our trademarks, logos and service marks in any way without our prior written permission. You may inquire about obtaining permission by writing:

admin@konnectdent.com

Attn: Legal

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ACCESS FROM OUTSIDE THE UNITED STATES
The Site is directed to people residing in the United States. We do not represent that Content available on or through the Site is appropriate or available in other locations. We may limit the availability of the Site or any service or product described on the Site to any person or geographic area at any time. If you choose to access the Site from outside the United States, you do so at your own risk.

VIOLATION OF THESE TERMS
We may investigate any violation of these Terms, including unauthorized use of the Site. We may take legal action that we feel is appropriate. You agree that monetary damages may not provide us a sufficient remedy and that we may pursue injunctive or other relief for your violation of these Terms. We may also cancel any ticket or merchandise order, and tickets or merchandise acquired through your order. We may refuse to honor pending and future purchases made from all accounts we believe may be associated with you, cancel a ticket or ticket order associated with any person we believe to be acting with you, cancel your ticket postings, or exercise any other remedy available to us.

DISCLAIMER OF WARRANTIES
We provide the site and the content to you “as is” and “as available.” We try to keep the site up, bug-free and safe, but you use it at your own risk. To the fullest extent permissible by law, we disclaim all warranties, express or implied, including any warranty of title, non-infringement, accuracy, merchantability, fitness for a particular purpose, or warranties that may arise from a course of dealing or course of performance or usage of trade. We do not guarantee that the site will always be safe, secure, or error-free or that the site will always function without disruptions, delays, or imperfections. We are not responsible for the actions or information of third parties, and you release us from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.

LIMITATION OF LIABILITY
In no situation will we or our event providers, production team, suppliers, advertisers, and sponsors be responsible and or liable to you or anyone else for, and you hereby knowingly and expressly waive all rights to seek, direct, indirect, incidental, or consequential damages of any type other than out of pocket expenses, and any rights to have damages multiplied or otherwise increased, arising out of or in connection with the site, the content, or any product or service purchased through the site.

Your sole and exclusive remedy for dissatisfaction with the site is to stop using the site. The limitations in this section will apply even if any limited remedy fails of its essential purpose.

INDEMNIFICATION
If anyone brings a claim against us related to your use of the Site, your User Content or your violation of these Terms, you agree to indemnify, defend and hold us and our affiliated companies, event providers, suppliers, advertisers and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.

LINKS AND FRAMING
This website may contain links to other internet sites. We provide such links for your convenience only, and we are not responsible for the content in any site linked to or from this website. We disclaim all warranties, express or implied as to the accuracy, legality, reliability or validity of any content on any other such site, and that such sites will be free of viruses or other harmful elements. You may establish a hypertext link to this website so as long as the link does not state or imply any sponsorship of your website by us. However, you may not, without our prior written permission, frame or inline link any of the content of this website, or incorporate into another website or other service any of our material, content or intellectual property.

GENERAL PROVISIONS
These terms shall be governed by and construed in accordance with the laws of the state of Maryland, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Bethesda, Maryland, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provisions hall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

AMENDING THE TERMS AND CONDITIONS OF USE
We may add to, change or remove any part of these terms of use at any time, without notice. Any changes to these terms of use or any terms shown on this website apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. It is therefore your responsibility to check these terms of use each time you use this website, so that you can take note of any amendments we may make. We may add, change, discontinue, remove or suspend any content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.